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Carl Bevan Art customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

 

Our contact details

Email

Carlbevanart@gmail.com

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Website user information (including user journeys and cookie tracking)

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Purchase or viewing history

  • Records of consent, where appropriate

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract

  • Legitimate interest:

  • For returns, refunds, damaged items in transit.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interest:

  • Occasional emails promoting products to existing customers who have already made previous purchases and provided their details to order products.

 

Where we get personal information from

  • People directly

 

How long we keep information

Your information will be held for 7 years and then deleted

 

Who we share information with

 

Data processors

PhotoProlab @ Davies Colour Ltd

Wix website hosting where carlbevanart.com is hosted

This data processor does the following activities for us: Processing of orders in the form of print products and the fulfilment of orders by post

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

 

Last updated

19 April 2024

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